Customer Experience Associate - Milwaukee, WI

Job Description

Summary/Objective:

Will be responsible for completing office transactions such as: supporting Customer Experience Manager, emails, billing, sales support, quotations and communicating with vendors to ensure we provide a high-quality service experience for our valued clients.

Primary Duties and Responsibilities

• Ability to present and maintain a positive professional image and attitude in a fast-paced environment.
• Proactively establish and maintain effective working team relationships with both operations and sales team.
• Answer phones and respond to emails in a courteous and timely matter.
• Proactively identify problems and swiftly implement the appropriate solution.
• Complete customer and supplier requests with a sense of urgency.
• Daily job entry and set up with follow through to the end of order.
• Daily billing and emailing of customers.
• Perform all other duties as assigned.

Education

• 2-yr college degree or 3 + years related experience.

Experience

• 3 + years of office/administrative support experience in crating, logistics or transportation a plus.

Knowledge, Skills, and Abilities

• Working knowledge of Microsoft Office Outlook, Word & Excel.
• Comfortable navigating internet, data entry and billing.
• Knowledge and Experience working directly with customers with a sense of urgency and pride.
• Experience working in a team environment.

Job Type: Full-time

Apply online using the link here>>>https://www.indeed.com/job/customer-experience-associate-44d03120adf5348c